IT News You Can Use - Full Weekly Issue - Vol 341 Issue 2
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AI Cyberattacks: How Threat Actors Use AI in Real Intrusions
Cybersecurity's Identity Crisis: Why Trust Can No Longer Begin and End at Login
Why AI Is Accelerating Old Cyber Risks, Not Creating New Ones
The Experimentation Phase of AI Is Over. Here's What Commerce Leaders Are Focusing on Now
Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build)
Agentic AI Workforce Is More Than Doubling Year on Year, Says Salesforce
AI Revolution Summit 2026: AI Tools for High-Performing Teams & Founders (Sept. 11th)
The Future of AI Pricing: What Every CIO Needs to Know (Sept. 15h)
See Every Database Change Across Your Enterprise (Sept. 16th)
Continuous modernization: why modernization never really finishes (Sept. 24th)

AI
Don't Let AI Negotiate With Reality
CIOs must set clear boundaries on AI's role so it cannot make impossible options sound feasible. more →
With AI, CIOs Need a New Playbook
IT leaders must restructure operations and avoid vendor lock-in while implementing AI technology. more →
Why the Next AI Race Will Be Won at the Inference Layer
Enterprise AI advantage will come from routing each workload to the right model, accelerator, and environment. more →
How Artificial Intelligence Disrupts Engineering Progression
AI removes the learning rungs on the career ladder while letting people perform above their experience. more →
Why AI Models Need a Real-Time Web Intelligence Layer
Without a governed data access layer, even advanced models produce inconsistent enterprise results. more →
Shadow AI Can Be Stopped When Workers Get Better Options
Shadow AI is harder to police than shadow IT because AI is embedded by default in everyday apps. more →
Call Centers
Evolving Threats, Evolving Responses
Contact centers must strengthen disaster response plans as cyberattacks, outages, and severe weather threats intensify. more →
Unlocking the Cloud's Value
Contact centers must align cloud strategy with cost management and CX outcomes to maximize ROI. more →
4 Ways to Support Contact Center Calling Redundancy
Cloud phone systems need safeguards beyond provider redundancy to keep contact centers reliable. more →
Contact Center Compliance Checklist for Modern Workforces
Essential compliance practices for contact centers to protect customer data and meet regulatory requirements. more →
Platform Engineering
Platform Engineering Isn't the Bottleneck - Developer Trust Is
Developer trust, not platform adoption, determines whether platform engineering investments deliver productivity gains. more →
Agentic Development Platforms and the Agentic Enterprise
Agentic platforms consolidate security, FinOps, and AI into unified enterprise infrastructure. more →
Security
AI Cyberattacks: How Threat Actors Use AI in Real Intrusions
Three tracked groups used AI across reconnaissance, credential harvesting, and infrastructure upkeep. more →
Cybercriminals Turn to Indirect Prompt Injection Attacks
Subscription tools starting around $150 a month embed hostile instructions in email, PDFs, and invites. more →
Weak IAM Affects Up to 98% of Cloud Environments
Intruder's 2026 index finds weak identity and access management in 80-98% of cloud accounts. more →
How to Build an AI Security Program
A framework for implementing operational security controls across AI systems using six components. more →
Cybersecurity's Identity Crisis: Why Trust Can No Longer Begin and End at Login
Authentication is only a snapshot in time, so trust must be continuously verified through behavioral signals. more →
Why AI Is Accelerating Old Cyber Risks, Not Creating New Ones
AI changes the speed and scale of exploitation rather than introducing genuinely new categories of risk. more →

Dell
A System That Gets Smarter With Every Incident
Dell brings AI into its managed services so each resolved incident improves handling of the next one. more →
AI Resilience: Why Recovery Discipline Now Defines AI Confidence
Dell argues AI resilience requires recovering AI systems to a verified last known-good state, beyond BC/DR. more →
Dell AI Data Platform Delivers Breakthrough Storage Density
Dell AI Data Platform adds the first object storage supporting 245.76TB SSDs, hitting 9.83PB raw in 2U. more →
Protect Your AI Workloads to Drive What;s Next
Dell PowerProtect Data Manager extends cyber resilience coverage to AI models, pipelines and recovery paths. more →
The Real AI Challenge Starts With Your Data Architecture
Dell argues AI resilience is won on data architecture and isolation strategy, not anomaly detection. more →
Lenovo
The Case for Hybrid AI: Personalized, Active Intelligence to Understand You and the Moment
Lenovo makes the case for hybrid AI combining on-device and cloud intelligence for context-aware assistance. more →
OpenAI
Putting Frontier Cyber Models in More Trusted Hands
OpenAI opens its frontier cyber models to approved Daybreak partners delivering governed security services. more →
How Zapier Transformed Core Marketing Processes With ChatGPT Work
Zapier's enterprise marketing team uses ChatGPT Work to cut lead funnel drop-offs and automate reporting. more →
Salesforce
The Experimentation Phase of AI Is Over. Here's What Commerce Leaders Are Focusing on Now
A survey of 3,400 commerce leaders finds the AI experimentation phase over and operations scaling. more →
Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build)
Salesforce argues headless architecture and a buy-plus-build approach are the future of agentic ITSM. more →
Agentic AI Workforce Is More Than Doubling Year on Year, Says Salesforce
Salesforce's Agentic Enterprise Index finds customers more than doubled their agentic workforces year on year. more →
Veeam
Uncover the Threat Intelligence Already in Your Backups
Veeam argues backup data already contains threat intelligence security teams are not using. more →
CxO Events
AI Revolution Summit 2026: AI Tools for High-Performing Teams & Founders (Sept. 11th)
This summit brings together global experts across Agile, AI, leadership, and business transformation to share real-world strategies, insights, and practical applications you can take back and implement immediately. Expect a mix of keynotes, panels, and interactive sessions designed to spark ideas and drive action. more →
The Future of AI Pricing: What Every CIO Needs to Know (Sept. 15h)
This session explores the evolution of AI pricing models and what they mean for enterprise decision making. Gartner experts examine the challenges emerging pricing approaches create for budgeting, governance and financial planning, and discuss how organizations can adapt. more →
See Every Database Change Across Your Enterprise (Sept. 16th)
Join Liquibase for an exclusive preview of Change Intelligence and Liquibase Secure 6.0. See how Change Intelligence brings deployments, schema drift, policy outcomes, operational history, and audit evidence into a single view, helping teams understand what changed, where it happened, what failed, and what needs attention. more →
Autonomous Operations Starts with Resilience (Sept. 22nd)
In this session, we'll explore how organizations are evolving from reactive operations to autonomous operational resilience: systems that continuously observe application health, understand dependencies, anticipate operational risk, and take intelligent action before users and the business feel the impact. more →
Why Your Observability Vendor Can't Solve Your P1s: Breaking the Ingestion Tax and Agent Silos (Sept. 23rd)
Join Techstrong and NeuBird AI to learn why the future of production-ops AI isn't another data store, but a virtualized context layer. Discover how querying live tools in place delivers accurate root cause analysis in minutes without data movement or security risks. more →
Continuous modernization: why modernization never really finishes (Sept. 24th)
In this webinar, Join the discussion with AWS and trace the arc and look at what changes when modernization stops being a project with a finish line and becomes something that runs continuously across your estate. Technical debt, security gaps, and agent-readiness get measured on an ongoing basis. Validated change land as pull requests, not recommendations. more →

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About This Newsletter
“Enterprise IT News and Events” is a weekly curation of Enterprise IT News and Events articles from a wide range of Industry publications and Vendors. Insights, Best Practices, Webinars, Strategy, Humor, Guidelines, Podcasts, Technology, Leadership, IT Security, Analysis, Operations, Reviews.
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